Frequently asked questions
CHOOSING A SERVICE
Embroidery or DTF — which is right for me?
CHOOSE DTF IF...
• You need full colour, gradients, or photographic detail
• Fine lines, complex artwork, or designs with many colours
• Works on a wider range of fabrics and garment types.
CHOOSE EMBROIDERY IF...
• You want a premium, tactile finish.
• Design is clean and bold
• You want it to last years.
• Logos, monograms, uniforms, and workwear
Can I use both on the same order?
Yes — and it's a great combination.
A stitched chest logo with a printed back graphic is one of the most popular mixed-media setups.
GARMENTS & SUITABILITY
What types of garments can be decorated?
EMBROIDERY
• Works best on stable, structured fabrics — cotton, poly-cotton blends, fleece, canvas, and denim
• Commonly used on shirts & polos (180gsm+ recommended), hoodies & crews, hats & headwear, socks, sports towels, uniforms, workwear, totes & bags.
DTF
• Works on a wide range of fabrics — cotton, polyester, blends, fleece, and performance materials.
• Suitable for t-shirts, hoodies, crews, activewear, workwear, and hats.
• Works on both light and dark garments.
Is it suitable for stretch or performance fabrics?
EMBROIDERY
• Embroidery is best on stable, structured materials
• Highly stretchy or technical fabrics can be challenging — we'll advise if your garment isn't well-suited and suggest an alternative.
DTF
• Yes — DTF transfers are flexible and move with the fabric, making them a strong choice for stretch and performance garments when applied correctly.
Can you print on sublimated or sports jersey fabrics?
DTF
• Yes — but these require our dye-blocking transfer to prevent colour migration
• We have three blocker variants formulated specifically for heavily dyed synthetics, sublimated fabrics, and soft-shell garments
• Clean result, no bleed
ARTWORK & FILES
What file formats do you accept?
• Vector files are preferred — AI, EPS, SVG with clean paths and outlined fonts
• High-resolution PNG at 300dpi with a transparent background is also accepted
• Files are produced as supplied — please check your artwork carefully before sending
Are there design limitations?
EMBROIDERY
• Yes — embroidery has physical constraints. Very small text, fine lines, and photographic imagery don't translate well to thread.
• Clean, bold, well-defined artwork performs best.
• If your design isn't embroidery-suitable, we'll flag it early and suggest adjustments or recommend DTF instead.
DTF
• Very few. DTF handles full-colour artwork, gradients, photographic designs, and fine detail without restriction.
• It's the more versatile option for complex artwork.
Any important things to check before sending files?
EMBROIDERY
• All fonts must be outlined or converted to curves — this prevents font mismatches.
• Saving a file with a vector extension doesn't make it a vector.
• Very small text and fine detail may not stitch cleanly.
DTF
• Remove any backgrounds not intended as part of the design.
• VTransparent background required on PNG files.
• Files are printed as supplied — what you send is what gets printed.
How big can my design be?
EMBROIDERY
• From small chest hits to medium statement pieces.
• Larger designs are possible depending on garment type, stitch density, and wearability.
• If it fits in the designer tool, we can stitch it — but we'll advise if a size isn't practical or comfortable to wear.
DTF
• Standard DTF up to our press platen — 40cm × 50cm..
• For oversized or unusual placements, contact us to discuss options before ordering.
• Again, if it fits in the designer tool, we can most likely stick it.
COLOURS & FINISH
How many colours can I use?
EMBROIDERY
• Up to 12 thread colours per design.
DTF
• No limit.
• Full colour, gradients, and photographic imagery all print without restriction.
What thread colours are available for embroidery?
EMBROIDERY
• We stock a wide range of Madeira thread colours — classic, bright, and neutral tones.
• If you have a specific colour in mind, provide your Pantone code and we'll match as closely as possible using professional thread charts, flagging any limitations before production begins.
Can you match my brand colours exactly?
EMBROIDERY
• We match as closely as possible using professional thread charts and Pantone references..
• Thread colour is a physical match — minor variation from digital references is normal.
• We flag any limitations before production.
DTF
• We aim to match brand colours as closely as possible.
• As with all digital printing, minor variation can occur depending on fabric colour and material.
What does the finished decoration feel like?
EMBROIDERY
• Tactile and textured — raised thread with real depth..
• A premium finish you can feel the moment you pick it up
• Available in flat (clean, classic) and 3D puff (structured, raised — best on headwear and heavier fabrics).
DTF
• Standard DTF has a smooth, slightly raised finish.
• Premium hybrid transfers have a softer, more screen-print-like feel that moves naturally with the fabric.
MINIMUMS & ORDERS
Is there a minimum order quantity?
EMBROIDERY
• New design — minimum 12 units.
• Reorders — no minimum.
DTF
• Standard DTF — no minimum.
• Premium hybrid & dye-blocking transfers — minimum 25 units.
• Sports & teamwear transfers — contact us.
Do you offer wholesale or bulk orders?
• Yes — for orders of 100 units or more across both services, contact us via email or submit a wholesale quote through the website.
• Pricing and turnaround are confirmed based on your specific requirements.
Can I reorder the same design later?
EMBROIDERY
• Yes — we securely store your digitised stitch file for quick reorder
• No repeat digitising fee and no minimum quantity for reorders of the exact same design and size.
DTF
• Yes — your print-ready files are kept on record for easy reorder.
Can I get a sample before full production?
EMBROIDERY
• Yes — a free swatch sample stitch-out can be made for each new custom digitised design once order is placed and payment is finalised.
• This must be requested — it is not our standard process.
• Shipping fees apply — an invoice will be issued and will need to be processed before proceeding.
• Sample turnaround: 1–2 weeks + shipping.
• Main production begins after sample approval.
DTF
• DTF samples aren't standard — contact us to discuss if you have a specific need.
• For most orders, the mock-up approval step before production gives you a clear picture of placement and sizing before anything is pressed.
PRICING
How is pricing calculated?
EMBROIDERY
• Size and complexity of the design
• Total stitch count
• Special finishes (e.g. 3D puff, metallic thread)
• Pricing may change depending on artwork — change will be flagged it within 48hrs of placing the order
DTF
• Design size
• Quantity of prints or transfers
• Transfer type selected
Do you offer wholesale or bulk orders?
Yes — for orders of 100 units or more across both services, contact us via email or submit a wholesale quote through the website
Pricing and turnaround are confirmed based on your specific requirements.
Are there any setup fees?
EMBROIDERY
• Yes — a one-off digitising fee applies to custom design per size
• This converts your artwork into a stitch file controlling direction, density, and finish.
• The mimim is automatically added to your cart and is subject to change depending on the artwork detial & size.
• Price range is from $45 for a 4"x4" to $145 for a 8"x8"
DTF
• Standard & Premuim DTF has no setup fee.
• Sports & Teamwear, please send us your design to confirm.
Are prices GST inclusive?
All prices displayed are exclusive of GST. GST of 10% will be added at checkout.
If you're purchasing for a registered business, retain your tax invoice for BAS purposes.
THE PROCESS
What's the process once I place my order?
EMBROIDERY
• We review your files, confirm suitability and adjust any pricing if needed
• If there are no changes, we go straight to production.
• If there are changes, we send to you to review and confirm via payment.
• Once finalised, your order enters the production queue.
• Completed order is dispatched and tracking details sent
DTF
• Automactically goes into production
• Completed order is dispatched and tracking details sent
What if I need to make changes after?
• Changes requested before production begins are usually straightforward.
• If you need to amend something, contact us immediately — the sooner we know, the more we can do.
• Changes are generally not possible once in production.
Do you ship Australia-wide?
• Yes — we ship to all states and territories.
• Shipping costs are calculated at checkout based on order size and destination.
• Tracking details are provided once your order is dispatched.
Do you ship Internationally?
Not our standard practice — but let us know and we'll certainly check for you if it's possible.
TURNAROUND
What is the standard production turnaround?
• Standard production time is 3–4 weeks + shipping (subject to garment and material availability)
Are rush orders available?
• Rush options may be available depending on current production capacity.
• Contact us before placing your order — we'll be upfront about what's achievable and won't overpromise on timelines..
• Fees apply.
CARE & LONGEVITY
What's the process once I place my order?
EMBROIDERY
• Machine wash cold, inside out, with a mild detergent.
• Avoid bleach and harsh chemicals.
• Line dry where possible — high heat can affect thread tension over time.
• Do not dry clean.
DTF
• Machine wash cold, inside out, with a mild detergent.
• Avoid bleach and harsh chemicals.
• Avoid high heat when drying.
• Do not iron directly over the transfer.
• Proper care maintains colour vibrancy and extends print life significantly.
How durable is the decoration?
EMBROIDERY
• Embroidery is the most durable decoration method available.
• It won't crack, peel, or fade.
• A well-stitched design should outlast the garment itself.
DTF
• Our DTF prints are washable and built for regular wear.
• Premium hybrid transfers are rated to 75+ washes.
• They won't crack or peel like traditional vinyl.
• with proper care, results hold up well over time.
